FREQUENTLY ASKED QUESTIONS
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Our latex is provided by Radical Rubber, established in 2007 and has been developed in association with Libidex Ltd, one of the leading names in fetish fashion. Natural latex sheeting is made from pure natural latex and is free from silicone and other additives.
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Yes we offer custom made to measure garments! For peace of mind at an added cost you can request custom sizing to ensure your latex garment fits perfectly! Please contact us for more information.
If you are unsure what size to order please refer to our size guide, if you need further assistance please feel free to contact us and we will happily advise you on the best suited sizing based on the information we receive.
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Production time is generally 2-3 weeks from the date an order is recieved.
All domestic orders are via Express Post, once it is posted allow 1-2 business days (longer if outside metropolitan area).
International orders via Express can take anywhere from 3-6 days, for standard shipping allow 5-9 days and up to 20 days for further countries.
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If an item needs general repairs, we are happy to repair any A-D-Atelier item for a minimal cost plus shipping. However if an item you recieve from us is faulty please contact us within 7 days and we will cover the cost of return postage as well as repair the item free of charge.
Unfortunately we can not promise that we can repair a non A-D-Atelier item. For a small fee we can look and advise on the best course of action.
All clothing sent to us for repair must be washed free of any oils/lubricants and be completely dry. A light talc to prevent sticking is advisable.
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Australian customers will recieve free express shipping on orders over $100AUD, purchases under this amount will incur a flat $10 postage fee.
International customers will pay $40 for orders under $250, orders over this amount will recieve free standard shipping.
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Latex fabric is vegan and biodegradable. It is a 100% natural material extracted from a renewable resource - Helvetica Brasilius tree sap.
A-D-Atelier believes in reducing our carbon footprint. All orders will be shipped in a completely recylable cardboard box, tissue paper and tape. No plastic!
When you opt for discreet packaging, your order will arrive in a commercially compostable HeroPack Mailer.
Certifications:
Australia: Home Compostable (AS5810 / Certification ABAP 20091) and Commercially Compostable (AS4736 / Certification ABAP 10172) International: Home Compostable (EN13432) and Commercially Compostable (EN13432)